6 Essential Questions to Ask a Home Care Agency

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Hiring an in-home care agency is a huge responsibility because their caregivers will be the ones taking care of your senior loved one’s needs. Find an agency with plenty of professional staff and excellent service and ask the following six questions to make sure you are making the right decision.

1. What Services Are Available?

Some agencies may specialize in different areas of care, such as Alzheimer’s care, respite care, or 24-hour care, while others offer all these options and more. Make sure the agency offers the right services for your loved one’s needs, and ask about the times these different services are available. Although it may be challenging to find a reliable, highly rated home care company, Cedar Falls, IA, families can turn to Home Care Assistance. Our respite and live-in caregivers are expertly trained to assist seniors with a wide array of important tasks, including cooking, bathing, light housekeeping, and exercise.

2. How Are Caregivers Selected for Assignments?

Talk to the agency to see if you get to be involved in choosing the person who works with your loved one. Learn about what happens if your scheduled caregiver does not show up at the right time, and ask if you can change caregivers whenever desired. Try to find out if your loved one will have the same caregiver or cycle through several staff members.  Get in touch with Home Care Assistance to find out how a Cedar Falls, IA, caregiver can help your aging loved one live a longer, healthier, and happier life. Our caregivers are available 24/7, all of our senior care services come with a 100% satisfaction guarantee, and we never ask our clients to sign long-term contracts.

3. What Qualifications Do the Caregivers Have?

Ask about how the agency picks its staff to make sure the caregivers are properly trained. Find out how much experience its caregivers have and if they undergo certification or training courses before being hired. It can also be helpful to find out if its caregivers are given background checks or insured against theft. It is crucial to pick an agency with qualified and responsible caregivers.

4. How Will Staff Communicate with Me?

A good caregiving agency should take the time to provide customer service and keep the senior’s family members involved. Talk to the agency about how often it will get in touch with you, and ask if you will get regular reports on the caregiver’s actions. 

5. How Does Payment Work?

Make sure you understand the agency’s payment system before getting locked into some sort of contract. Ask for a complete list of all costs and payment expectations, and find out what types of payment the agency accepts. If you are planning on using Medicaid or other government programs to pay for the caregiver, make sure the agency is certified for government assistance.

6. How Will You Plan for My Loved One’s Care?

The ideal agency will work with you to create a customized plan for your loved one’s needs. Ask if the agency has any sort of system for determining care, and check to see what they will do if the caregiver feels your loved one’s needs are changing. Make sure the agency writes down instructions for the caregiver and lets you review any caregiving plans. Though you may be researching multiple home care agencies, Cedar Falls, IA, Home Care Assistance has much to offer your family and your elderly loved one. We are leaders in the senior home care industry, offering proprietary programs like our holistic Balanced Care Method and around-the-clock assistance from reliable, experienced caregivers. Trust in Home Care Assistance to help your loved one enjoy a happier and healthier life in the golden years. To learn about our high-quality in-home care plans, give us a call at 319-260-2222 today.


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